FAQ

Frequently Asked Questions

Find quick answers about FURNIGLOBE's factory background, order process, customization service, quality control, logistics, and after-sales support.

Company & Factory

Basic information about who we are, where we are located, our factory scale, experience, and major markets.

QAre you a manufacturer or a trading company? Where are you located?
A

We are a professional furniture manufacturer headquartered in Nankang District, Ganzhou, Jiangxi, China. Since 2007, we have specialized in high-quality interior furniture for global markets, with strong expertise in dressing tables, cabinets, and storage solutions.

QHow many employees do you have, and what is your production capacity?
A

Our factory covers about 60,000 sq. m and is supported by more than 300 dedicated employees. With modern production equipment and organized manufacturing management, we can support stable supply for wholesale and project buyers.

QWhat is your minimum order quantity (MOQ)?
A

Our standard minimum order quantity is 100 pieces per style. While most of our clients tend to order a 40HQ container, we remain flexible for new partners and can adjust the MOQ depending on the specific product type and order size. Guided by a "tailor-made" approach, we are dedicated to offering the most suitable cooperation solution for your business.

QWhat is the usual production lead time?
A

The production lead time for standard products is 30-45 days, and for custom orders it is 40-50 days. The exact timeline depends on the customization requirements and order quantity. After you place an order, we will provide you with a detailed production schedule.

QCan you provide samples? How are sample fees and shipping costs handled?
A

Certainly. We recommend that you confirm the sample quality before placing a bulk order. Sample fees vary depending on the product type and customization requirements, and shipping costs are borne by the customer. If a sample fee is charged, a portion of it can be deducted from your subsequent bulk order.

QWhat payment methods do you accept?
A

Our company supports multiple flexible payment options, including T/T (Telegraphic Transfer) and others. For our regular clients, the customary payment terms are 30% deposit upfront, and the remaining 70% is required to be paid prior to shipment.

QHow do you ensure product quality?
A

We implement a strict full-process quality inspection and have a professional QC team. During production and before shipment, we can provide detailed quality inspection reports and product photos or videos for your confirmation. You are also welcome to entrust a third-party inspection company to conduct inspections.

QCan we use our own design or brand?
A

Absolutely. OEM and ODM are our core businesses. You can provide design drawings, technical specifications, or directly send samples. Our engineering team will conduct an evaluation and provide professional suggestions to ensure the successful realization of your design.

QCan we use a specified packing method?
A

Of course. We offer flexible packaging solutions tailored to your requirements, including reinforced mail-order packaging (KD structure) to ensure safe transit during international shipping.

QWhat are your main markets? What relevant certifications do you have?
A

Our company's products are primarily sold to regions including the United States, the European Union, the Middle East, Southeast Asia, and Australia. We have secured the certifications mandated by each target market, such as FSC and CE, and we are also able to assist you in complying with the specific testing requirements of your target market.

QHow do you handle transportation and logistics?
A

We have long-term cooperative and reliable shipping partners, which can provide competitive sea freight rates. We can arrange trade terms such as FOB, CIF, or EXW according to your needs. Our logistics team will take responsibility for booking shipping space, customs declaration, and providing a complete set of customs clearance documents.

QWhat should I do if the product is damaged upon receipt?
A

As a well-established and reputable manufacturing enterprise, we provide our customers with a one-year warranty and comprehensive after-sales service. In the event of product damage, please provide visual documentation (photos or videos) of the damaged items, and we will promptly initiate a thorough investigation. If the damage is confirmed to have been caused by our production or packaging processes, we will either replace the products free of charge in your subsequent order or offer reasonable financial compensation.

QHow do we start our first cooperation?
A

It is very simple. Just contact us through the website and inform us of the products you are interested in or your customization needs. Our account manager will provide you with a detailed catalog and quotation as soon as possible, and support you through every step from inquiry to receipt of goods.

Leave a message
Name *
Email *
Message *
Verification Code *
Verification Code